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Help & Contact
How can we help you? Find quick answers regarding your order, shipping, and returns or contact us directly.
How can we help you?
Simply select the relevant section.
Quick Answers
The most important questions at a glance.
How long does delivery take?
Our care sets and individual care aids
are shipped from Germany.
Processing generally takes 1 to 2
business days. Subsequent delivery within
Germany usually takes 2 to 4
business days.
For products with standard shipping, the
estimated total delivery time is 7 to 14
business days.
View shipping details
How can I track my order?
After shipping, you will receive a
shipping confirmation with available
tracking information.
You can check your delivery via our
order status page
.
Can I return an item?
Yes. You can return your order within
30 days of receipt.
Your statutory right of withdrawal applies for the first 14 days.
Our return policy applies to the additional voluntary
returns.
View return information
Still have questions? We're happy to help.
Didn't find the answer you were looking for? Simply write to us using our contact form or via email.
Send a message now Or via email: info@happylittlepaws.de