Terms of service
General Terms and Conditions
1. Scope
These General Terms and Conditions apply to all orders placed by consumers through our online store.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or self-employed professional activity.
2. Contracting Party
The purchase contract is concluded with:
Happy Little Paws
Owner: Mohammad Muataz Humsi
Auf der Reihe 3
45884 Gelsenkirchen
Germany
Telephone: +49 176 55218939
Email: info@happylittlepaws.de
3. Conclusion of the Contract
The presentation of products in the online store does not constitute a legally binding offer, but an invitation to place an order.
You can add the desired products to your shopping cart. Before submitting your order, you can review the products and the information you have provided and make changes where necessary.
By clicking the order button, you submit a binding offer to purchase the products contained in your shopping cart.
After we receive your order, you will receive an automatic confirmation email. This email initially confirms only that we have received your order.
The purchase contract is concluded when we accept your order by sending an order confirmation, a shipping confirmation or by dispatching the goods.
Depending on the selected payment method, the purchase contract may already be concluded when the payment process is completed.
4. Contract Language and Order Information
The languages available for concluding the contract are German and English.
Your order information will be sent to you by email after the order has been completed.
You can access, save and print these General Terms and Conditions on our website before and after placing your order.
If you use a customer account, you can view the available information about your orders there.
5. Prices, Shipping Costs and Payment Terms
All prices shown in the online store are total prices.
In accordance with Section 19 of the German Value Added Tax Act, our sales are exempt from VAT. VAT is therefore not shown separately.
Delivery within Germany is free of charge.
Shipping costs for deliveries to the European Union and Switzerland are displayed during the checkout process.
Deliveries to Switzerland may be subject to additional customs duties, import charges or taxes. These charges are not collected by us and must be paid by the recipient unless otherwise stated at checkout.
The available payment methods are displayed during the checkout process.
Unless otherwise stated for the selected payment method, the invoice amount is due when the contract is concluded.
6. Delivery
Delivery will be made to the delivery address provided by you during the checkout process.
The estimated total delivery time depends on the product ordered and the destination country.
Products with standard shipping:
The estimated total delivery time is 7 to 14 business days.
The delivery times and shipping costs shown on the relevant product page and at checkout apply to the specific order.
Orders containing products shipped from different locations may be delivered in separate packages and at different times.
Once your order has been dispatched, you will receive a shipping confirmation with the available tracking information.
7. Retention of Title
The delivered goods remain our property until full payment has been made.
8. Right of Withdrawal and Voluntary Returns
Consumers generally have a statutory right of withdrawal for distance-selling contracts.
Details about the withdrawal period, how to exercise the right of withdrawal and the consequences of withdrawal can be found in our Right of Withdrawal Policy.
In addition to the statutory right of withdrawal, we offer a voluntary return option for a total of 30 days after receipt of the goods.
During the first 14 days, the statutory right of withdrawal applies.
For voluntary returns from day 15 through day 30, the goods must be unused, clean, complete and undamaged.
In particular, the goods must be free from pet hair, dirt, odours and clear signs of use.
For voluntary returns, you are responsible for the direct cost of returning the goods.
The voluntary return option does not restrict your statutory right of withdrawal or your statutory rights in relation to defective goods.
Further information can be found on our returns page .
9. Liability for Defects
The statutory provisions regarding liability for defects apply.
If a delivered item is defective, damaged or incorrect, please contact us and provide your order number.
Voluntary return or goodwill arrangements do not restrict your statutory rights in relation to defective goods.
10. Liability
The statutory liability provisions apply.
11. Consumer Dispute Resolution
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
12. Applicable Law
The law of the Federal Republic of Germany applies.
Mandatory consumer protection provisions of the country in which the consumer has their habitual residence remain unaffected.
Last updated: August 2026