Return

Returns – Fair & Easy

At Happy Little Paws, your satisfaction is our top priority.
We want you to be completely happy with your purchase – that's why we offer you a clear, fair, and straightforward solution for returns and complaints – beyond the legal requirements.

📅 Return period

You can return your order within 14 days of receipt .
Please note that the period begins on the day the goods are received.

🚚 Return costs

To ensure fair prices for all customers, customers bear the return costs if the goods are returned without defects .
We will of course cover the costs of defective or incorrectly delivered items.

🔄 Exchange (size or color request)

Unfortunately, we are unable to offer direct exchanges.
However, you can return the item and then place a new order in the desired size or color.
Once we receive your return, we will refund the purchase amount using the original payment method.

💡 Defective or damaged items

If an item arrives damaged or defective, we will provide a quick and fair solution.

This is how it works:

  1. Report damage within 48 hours:
    Please send us a photo or video clearly showing the damage within 48 hours of receipt.
    Unfortunately, we can no longer accept complaints after this deadline.
  2. Smaller items (under €20):
    In individual cases, we will refund the amount directly, without requiring return – for example, if returning the item would be disproportionately expensive.
  3. Higher-value items (from €20):
    We examine each case individually and inform you about the next steps.
    Typically, the item will be returned for inspection (return shipping costs are initially borne by the customer).

❌ Excluded from the right of return

The following items are excluded from return for hygiene or individual reasons:

  • Personalized products
  • Opened hygiene products
  • Redeemed digital content

🏷️ Return address

The exact return address will be communicated to you after your request has been reviewed .
Please do not send any goods to our business address without prior consultation .

📧 It's that easy:

Contact us by email at info@happylittlepaws.de
or use our 👉 contact form .

Please provide the following information:

  • Your full name
  • Your order number
  • Item name and delivery date
  • A brief description of the problem

We will get back to you as soon as possible with a suitable solution .

📄 Statutory right of withdrawal

Regardless of this voluntary return policy, you have the legally guaranteed right to cancel your order within 14 days without giving any reason.
You can find all the details here: 👉 View cancellation policy.

💬 A little hint for you:

Please note that we can only process returns if they have been registered via our contact form or by email .
This way, we ensure that your request is processed quickly and correctly. 🐾