Return

Return Policy (Fair & Simple)

At Happy Little Paws, your satisfaction is our top priority.
That's why we offer you a clear, fair, and straightforward solution for returns and complaints – beyond the legal requirements.

📅 Return period

You can return your order within 14 days of receipt.

🚚 Return costs

To ensure fair prices for all customers, customers bear the return costs if the goods are returned without defects .

💡 Defective or damaged items

If an item arrives defective or damaged , we will find a solution as quickly as possible.

This is how it works:

• Report damage within 48 hours
  Please send us a photo or video clearly showing the damage within 48 hours of receiving the package.

Unfortunately, we cannot consider any applications received after this deadline.

• Smaller items (under €20)
  In rare cases, we will refund the amount directly, without return – for example, if the return would be disproportionately expensive.
• Higher-value items (from €20)
  For items over €20, we will carefully examine each individual case and inform you about the next steps .
  Typically, the item will be returned for inspection (return shipping costs are initially borne by the customer).

❌ Non-returnable

The following items are excluded from return :

• Personalized products
• Opened hygiene products
• Redeemed digital content

🏷️ Return address

The return address will be communicated to you after your request has been reviewed.

Please do not send any goods to our business address without prior consultation .

📧 It’s that easy

Simply contact us by email at info@happylittlepaws.de
or use our 👉 contact form .

Please provide the following information:

• your name
• Order number
• Item name and delivery date
• Short description of the problem

We will get back to you as soon as possible with a suitable solution.

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📄 Statutory right of withdrawal
Regardless of our voluntary return policy, you have the legally guaranteed right to cancel your order within 14 days without giving any reason.
You can find all the details here: 👉 View cancellation policy.