30-day return option

You can return your order within 30 days of receiving it.

During the first 14 days, your statutory right of withdrawal applies. For voluntary returns from day 15 through day 30, items must be unused, clean and complete. For grooming sets, this also applies to any gifts included in the set.

More information is available in our right of withdrawal policy. Your statutory rights remain unaffected.

Start a withdrawal or return

To exercise your statutory right of withdrawal within the first 14 days, you can use our electronic withdrawal option. For a voluntary return from day 15 through day 30, please contact us by email or through our contact form.

1. Open the online form and enter your order details.
2. Review your information and confirm your withdrawal.
3. After submitting the form, you will receive an acknowledgment by email.

You do not need prior approval to exercise your statutory right of withdrawal. You can also notify us of your withdrawal by email, contact form or letter.

Return shipping costs

• For returns without a defect, you are responsible for return shipping costs. The amount depends on the size and weight of the parcel and the carrier you choose. We do not charge a fixed return fee.
• For faulty, damaged or incorrectly delivered items, we cover the necessary return shipping costs.

Refunds

We refund the amount due using the original payment method.

For a statutory withdrawal, we issue the refund within the applicable legal deadlines once we have received the goods or you have provided proof of return shipment.

We'll notify you by email once the refund has been initiated.